Nisera Vucetovic
In 2001, after one year working in housekeeping, Nisera Vucetovic approached her boss with an unusual request: she wanted to become the first female bellman at the global chain hotel where she was working. Why? “To be at the front of the house and meet people,” recalls Nisera, “I felt passionate about it.” Warm and naturally curious, she is one of the first (and last) people with whom guests interact. She uncovers the context of their stay and shares that intel with the staff to create memorable, personalized experiences—whether that's creating a birthday surprise or presenting a mini Christmas tree to a family whose sons were missing theirs. Nisera takes pride in her role as ambassador for revitalized Lower Manhattan and the hotel, which recently relaunched as The Wagner at the Battery. “I’ve been in this building 17 years, more than in my home. Meeting these guests, I make them feel like they’re coming to my home.”